The Complaint Management module in DigitalHRS enables employees to raise workplace issues or concerns safely and discreetly. This system allows one employee to file a complaint against another employee or a department regarding any work-related issue, misconduct, or unfair treatment — all while maintaining full confidentiality.
When submitting a complaint, the employee (sender) fills in details such as Complaint Title, Description, Concerned Employee, Related Department, Complaint Date, and may attach relevant Documents or Proof. Importantly, the sender’s name remains hidden from the receiving employee to protect privacy and prevent workplace conflict.
Once submitted, the complaint is visible only to authorized personnel such as Admin, HR, or designated Supervisors who can review, investigate, and take necessary actions or disciplinary measures. Each complaint record includes fields like Complaint Type, Status (Pending, In Review, Resolved), Handled By, and Remarks for transparent tracking.
This feature promotes a safe and trust-based work culture by giving employees the freedom to report issues without fear, ensuring that all complaints are handled promptly and professionally by responsible authorities.
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