The Support Management module in DigitalHRS allows organizations to handle employee requests, issues, and queries systematically. HR or support staff can create support tickets by filling in key details such as Ticket Title, Description of the Issue, Category (e.g., IT, HR, Facility), Priority Level (Low, Medium, High), and Assigned To (employee or department responsible for resolution).
Employees can submit tickets through the portal or mobile app, providing attachments if necessary, such as screenshots or documents, to explain the issue clearly. The system tracks Ticket Status (Open, In Progress, Resolved, or Closed), Response Time, and Resolution Details to ensure accountability.
Admins can view all tickets in a dashboard, filter by department, priority, or status, and generate Reports & Analytics to identify recurring issues or performance trends. Notifications and reminders are automatically sent to responsible staff to ensure timely resolution.
With this module, organizations can improve response efficiency, maintain transparency, and enhance employee satisfaction by resolving issues promptly.
🔑 Focus Keywords
- DigitalHRS support management
- Employee support system
- HR helpdesk software
- Ticket management tool
- Employee query resolution
- HRMS support feature
- Issue tracking system
- Employee service desk
- Corporate support management
